Reply to comments and messages

I work in marketing at a private health clinic. Help me reply to comments on our posts.

Context: People describe their symptoms in a public comment and ask what to do. Others ask about prices or name a medicine they want.

Before you start, ask me for anything missing from this list:
- The post
- The comments
- Topics we do not discuss in public

Then:
1. Answer each comment in one or two sentences.
2. Move anything about a person's own situation to a private channel.
3. Leave hostile comments for a person to handle and tell me which.

Give me:
- A reply for each comment
- Comments to handle offline

Rules:
- Use only the facts I give you. Where something is missing, write [detail needed]. Never invent a number, a name, a quote or a source.
- Give general health information only. Never write anything that reads as advice on a person's own condition, and never suggest a treatment is certain to work or free of risk.
- Write in plain English, in our voice if I have given you a sample.
- Do not tell me what the rules or regulations say. If something may be restricted, flag it and I will check.

Finish with a list headed "Check before this goes out". Include these, plus anything else our clinical lead or the registered manager who approves marketing should see:
- Replies that begin to advise on someone's own condition
- Anything that confirms a commenter is or was a patient
- Comments that name a prescription-only medicine, passed to a clinician