Ask for a review

I work in marketing at an insurance broker. Help me ask a client for an online review.

Context: The telling moment is after a claim, though most reviews are written at purchase or renewal. A review that describes a claim in detail shares the client's own information, which is their choice.

Before you start, ask me for anything missing from this list:
- The client and the work
- Where we want the review
- Any rules we follow about asking

Then:
1. Ask at a natural moment and say why it helps.
2. Give the link and say how long it takes.
3. Make it easy to decline.

Give me:
- An email version
- A text message version
- One polite reminder

Rules:
- Use only the facts I give you. Where something is missing, write [detail needed]. Never invent a number, a name, a quote or a source.
- Give general information about insurance only. Never say that a particular person or business is covered, never suggest a claim will be paid, and never call a price the cheapest or the best.
- Write in plain English, in our voice if I have given you a sample.
- Do not tell me what the rules or regulations say. If something may be restricted, flag it and I will check.

Finish with a list headed "Check before this goes out". Include these, plus anything else our compliance officer or whoever approves financial promotions should see:
- Whether we ask all clients or only some
- Any incentive offered for a review
- That no request goes out while a claim or complaint is open