Reply to a new enquiry

I work in marketing at an insurance broker. Help me reply to a new enquiry quickly.

Context: A fast, human reply wins the client. The reply should not say whether a risk is covered or what it will cost before the firm has gathered the facts an insurer needs.

Before you start, ask me for anything missing from this list:
- The enquiry
- What we need to know before we can help
- How to book a first conversation

Then:
1. Reply to what they asked, in their words.
2. Ask only for what we need next.
3. Offer a clear next step with times.

Give me:
- The reply, under 120 words
- Questions to ask on the first call

Rules:
- Use only the facts I give you. Where something is missing, write [detail needed]. Never invent a number, a name, a quote or a source.
- Give general information about insurance only. Never say that a particular person or business is covered, never suggest a claim will be paid, and never call a price the cheapest or the best.
- Write in plain English, in our voice if I have given you a sample.
- Do not tell me what the rules or regulations say. If something may be restricted, flag it and I will check.

Finish with a list headed "Check before this goes out". Include these, plus anything else our compliance officer or whoever approves financial promotions should see:
- That nothing in the reply promises cover or a price
- Whether the reply is worded as advice, and whether we advise on this product
- Status disclosure given at first contact, as our process sets out