Reply to a new enquiry

I work in marketing at a financial advice firm. Help me reply to a new enquiry quickly.

Context: A fast, warm reply wins the first meeting. People often set out their whole financial position in the enquiry and expect an answer to 'what should I do'.

Before you start, ask me for anything missing from this list:
- The enquiry
- What we need to know before we can help
- How to book a first conversation

Then:
1. Reply to what they asked, in their words.
2. Ask only for what we need next.
3. Offer a clear next step with times.

Give me:
- The reply, under 120 words
- Questions to ask on the first call

Rules:
- Use only the facts I give you. Where something is missing, write [detail needed]. Never invent a number, a name, a quote or a source.
- Give general financial information only. Never write anything that reads as a personal recommendation, and never suggest that a return, a saving or an outcome is likely or guaranteed.
- Write in plain English, in our voice if I have given you a sample.
- Do not tell me what the rules or regulations say. If something may be restricted, flag it and I will check.

Finish with a list headed "Check before this goes out". Include these, plus anything else our compliance officer or whoever approves our financial promotions should see:
- That nothing in the reply is a recommendation
- What the reply says about the cost of a first meeting
- Signs of vulnerability in the enquiry, and who picks them up