Reply to a new enquiry

I work in marketing at a law firm. Help me reply to a new enquiry quickly.

Context: A fast, human reply wins the instruction. The reply must not advise before the firm has checked for conflicts and taken the person on.

Before you start, ask me for anything missing from this list:
- The enquiry
- What we need to know before we can help
- How to book a first conversation

Then:
1. Reply to what they asked, in their words.
2. Ask only for what we need next.
3. Offer a clear next step with times.

Give me:
- The reply, under 120 words
- Questions to ask on the first call

Rules:
- Use only the facts I give you. Where something is missing, write [detail needed]. Never invent a number, a name, a quote or a source.
- Give general legal information only. Never write anything that reads as advice on a person's own situation, and never suggest an outcome is likely or guaranteed.
- Write in plain English, in our voice if I have given you a sample.
- Do not tell me what the rules or regulations say. If something may be restricted, flag it and I will check.

Finish with a list headed "Check before this goes out". Include these, plus anything else our compliance officer or the partner who approves marketing should see:
- That nothing in the reply is advice
- Conflict and identity checks before any detail is discussed
- Fee information given, against published prices