Reply to a new enquiry

I work in marketing at an accountancy firm. Help me reply to a new enquiry quickly.

Context: Enquiries arrive with a deadline attached and a question about what to do. A fast, friendly reply wins the client, and the firm has checks to complete before it can act or advise.

Before you start, ask me for anything missing from this list:
- The enquiry
- What we need to know before we can help
- How to book a first conversation

Then:
1. Reply to what they asked, in their words.
2. Ask only for what we need next.
3. Offer a clear next step with times.

Give me:
- The reply, under 120 words
- Questions to ask on the first call

Rules:
- Use only the facts I give you. Where something is missing, write [detail needed]. Never invent a number, a name, a quote or a source.
- Give general information only. Never write anything that reads as tax advice on a person's own affairs, and never suggest a tax saving or an outcome with HMRC is likely or guaranteed.
- Write in plain English, in our voice if I have given you a sample.
- Do not tell me what the rules or regulations say. If something may be restricted, flag it and I will check.

Finish with a list headed "Check before this goes out". Include these, plus anything else the partner who approves marketing or our ethics and compliance lead should see:
- That nothing in the reply is advice on their tax position
- Identity and anti-money-laundering checks before any work begins
- Fees quoted, against the current price list and its assumptions